INFORMATION
PRE-GAME
BOOKING
Check availability and make a booking online, phone, e-mail, or messaging.
Let us know if you have any special requests such as booking outside of business hours, overcapacity, party room, starting multiple groups at the same time, etc.
We understand things happen and plans change, thus we make it hassle free to reschedule or cancel any bookings small or large, even on the day of your game.
We don't need to know ahead of time if your group size increase or decrease, and it is ok to do so.
DISCOUNTS & PAYMENT
There are no deposits or cancellation fees. Payments can be made online or at location. We take cash, debit, and credit.
There is a 35% discount for replaying the same room at a later date, and 20% off for playing an alternate path if applicable.
FACE MASKS & MANDATES
Face masks are recommended, but are not required for any of our guests.
Please be mindful of other groups who choose to wear masks, and social distance from all other teams. We will do our best to keep teams separated, especially thanks to multiple briefing rooms.
LOCATION
Besides being a few blocks north of downtown, there are plenty of places nearby on Albert St. and Dewdney Ave. to hang out before or after your game.
There are restaurants such as The Keg, Bushwakker Brewpub, Houston Pizza, Red Lobster, Press Box Sports Bar, and McDonalds. Coffee shops include Tim Horton's, Brewed Awakening, Drip, and Starbucks.
ARRIVAL
There is free parking in the lots north and west of the blue building, as well as plenty of street parking.
Please arrive at least 10 minutes prior to your game for payment, briefing, and introduction video.
ACCESSIBILITY
Both washrooms are gender neutral, including one of which is handicap accessible.
For the enjoyment of players, the majority of areas in each Escape Room will be wheelchair accessible.
Unfortunately the entrance to our building does not have a ramp or wheelchair lift, but the staff can certainly help carry wheelchairs in.
IN-GAME
SANITATION
We sanitize each physical escape room and virtual reality headsets before each experience to keep our guests safe from one team to another. We also sanitize general public use areas around the store as well.
PERSONAL BELONGINGS
Use the provided coat hangers and lockers if you wish to get your personal belongings out of the way.
We understand some people want their phones in case of emergencies, or for a piece of mind. Therefore we allow phones in the room, as long as it is not used for photography, flashlight, google, etc.
Wear what will keep you comfortable moving around in a room for an hour. You keep your shoes on during gameplay.
PRE-KNOWLEDGE
Outside knowledge is not required in your experience. We provide everything you need for your escape.
PLAYERS
Each of the physical escape rooms allow for 2-8 players, where the VR escape is a maximum of 4 players, depending on the experience.
Your team will not be paired with strangers. Typically the youngest group of players without adults on the team is 8-9 year olds. There are no age restrictions.
POINTS
Your team starts with 50 points, dropping 20 for losing, and gaining 20 for escaping.
Each team gets unlimited hints, where the first two won't deduct from your score.
Each minute you escape by, you receive an extra point.
You receive two points per achievement earned.
PEACE OF MIND
The door with an emergency sign above will always be unlocked for washroom breaks and emergencies.
POST-GAME
DEBRIEF & PHOTO
After the game, teams will receive a debrief on their experience, and can give a team name if they make it onto the Leaderboard.
There will also be a photo opportunity for memories, where teams may wear props, and hold signs & achievements.
TIMER ENDS
If you don't escape within 60 minutes, you can choose to replay the room at a late date for 35% off, or be guided to the ending if not too far off. Like a movie, we feel it is better to see how it ends, rather than being told or not shown at all.
DIVISIONS
We can create and maintain mini Leaderboards for added friendly competition.
Challenge other co-workers, schoolmates, other businesses in the same industry, sports teams, etc.
There is an achievement, bonus points, and bragging rights for the top team.
GENERAL
GIFT CARDS & SHOP
Non-expiring gift cards are available for purchase in-store or over the phone. In our shop, we also carry a variety of tabletop escape rooms to play at home with friends and family.
EVENTS & PARTIES
There are options to book out a party room or the entire venue for events such as fundraisers, birthdays, staff parties, corporate retreats, and more.
LIQUOR LICENCE
Although we are not a licensed venue, there is an option to purchase a one-time Special Occasion Permits liquor licence for alcohol consumption at our location.
Applications should be submitted to SLGA at least 10 days in advance.
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